Shipping policy

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email support@honeybeezhaircare.com with photos of the damages and necessary information to support your claim and we will be happy to assist you. 

All damaged claims must be submitted within 7 days, along with photo evidence (highly suggested) in to ensure proper resolution.

LOST OR STOLEN PACKAGES

HONEY BEEZ is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, HONEY BEEZ will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. 

Upon inquiry, Honey Beez will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

INCORRECT SHIPPING INFORMATION

If a package is returned to HONEY BEEZ due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. HONEY BEEZ is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Questions regarding orders must be sent to support@honeybeezhaircare.com Please include name, order number.